THE CHALLENGE

Many pensioners lacked easy access to their contribution history, statements, and beneficiary management tools. Existing systems were fragmented, manual, or non-mobile-friendly—leading to delays, uncertainty, and poor user experience.

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Statements:
Difficulty accessing PDF statements
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Self Service
No self-service for beneficiary changes
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Notifications
No instant notifications
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Digital Literacy
Low digital literacy among the target group

Target Audience

Pensioners & Retirees

  • Individuals actively receiving pension payouts.
  • Often aged 50+.
  • May have limited digital literacy.
  • Need quick, reliable access to contribution summaries, withdrawal requests, and statements.

️Active Contributors

  • Individuals actively receiving pension payouts.
  • Working professionals enrolled in any Tier and pension schemes.
  • Interested in tracking ongoing contributions and managing account details.
  • Require tools to update beneficiaries and plan retirement confidently.
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Target Audience

Pensioners & Retirees

  • Conversational AI: Built on Gupshup, the chatbot offers human-like interactions for Ekyire As3m and Travel Insurance queries.
  • Efficient Policy ApplicationsGuided steps for new policy sign-ups, reducing average application time by 40%.
  • Instant Payment Prompts: Connected to Old Mutual’s APIs, customers receive secure payment links without leaving WhatsApp.

How We Made It Happen

What
  • Designed and developed a mobile-first pensions management app for users to access statements, manage beneficiaries, and stay updated on their contributions.
Who

A collaborative effort between TeamAlfy Team and Old Mutual’s pension operations and technical teams.

How

Used lean UX sprints for research and wireframing, followed by agile development cycles for rapid feature delivery. Prioritized accessibility, mobile usability, and admin integration.

When

Completed in 4 months – discovery, research, wireframes → hi-fi, core-feature dev (statements, beneficiaries), testing, refinements, stakeholder walkthroughs.

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RESULTS AND IMPACT

1

Smooth Statement Access

There was a 60% drop in support calls related to statement and document access, freeing up resources from manual requests.

2

High User Satisfaction

More than 70% of users completed tasks (like downloading statements or editing beneficiaries) without contacting support

3

Reduced Support Load

85% of users successfully downloaded their statement on the first attempt, showing that the PDF generation flow was intuitive and effective

4

Increased Self-Service Adoption

92% of pilot users expressed satisfaction with the app’s ease of use, layout, and speed—especially among older pensioners.

TESTIMONIALS

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Frequently Asked Questions

The app solved critical issues including difficult PDF statement access, lack of self-service beneficiary management, absence of instant notifications, and challenges faced by users with limited digital literacy. It streamlined the entire pension management experience.

You can reach out to our team directly through our contact page or schedule a consultation. We're happy to discuss your needs and recommend the right approach for your pension or financial services digitization.

No, the solution serves both pensioners & retirees and active contributors. It provides different features tailored to each group's specific needs, from statement access to contribution tracking and beneficiary management.

Yes, TeamAlfy provides end-to-end development services including both frontend mobile applications and backend system integrations, API development, and database management for comprehensive pension management solutions.

Absolutely. Our pension management solution is highly customizable and can be adapted for various financial institutions, pension funds, and retirement service providers with specific branding, features, and integration requirements.

Conclusion

The Old Mutual Pensions App transforms the pension experience into something digital, human-centered, and empowering. By putting access and transparency into users’ hands, we helped bridge the gap between finance and trust—one screen at a time.

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